Many issues may arise while you are using Zoom, starting from problems with an internet connection and ending with bad audio. Well, if you have been having Zoom Meeting issues, the guide below may be able to help you.
Top Questions Asked by Zoom Users
Why is my meeting timing out?
If you are using the Basic account, then be aware that it has a 40-minute limit on meetings with 3 or more participants.
If you have the Pro license, you may receive a warning that the meeting will end in x time if you are approaching the 24-hour limit.
Also, keep in mind that if you have a Pro license but are participating in a meeting hosted by a Basic user, the meeting will be limited to 40 minutes if 3 or more people are participating.
What is error 5000/5003/5004 when joining a meeting?
These errors signify issues when trying to connect to Zoom’s web service. Here’s how you may be able to resolve the errors:
- If your network has a proxy or firewall, contact a network administrator to check the firewall & proxy settings.
- An antivirus software may be blocking Zoom’s connection to the internet. Try to shut it down when using Zoom.
- Check with your ISP to see whether you can connect to the Zoom web service.
Why are my local recordings failing to convert?
- You may have insufficient disk space on your computer. Freeing up disk space will solve if this is the issue.
- Invalid working path/folder. Check the recording location in the Zoom client and ensure that it is an existing folder.
- You may have turned off your computer while the recording was converting.
After freeing up disk scape or changing the recording location, try to convert the file again by double clicking it. If you again get an error, submit a ticket to Zoom Support with a shared link for the recording file so that the support team can convert it for you.
Common Zoom Meeting Issues
Here are some of the Zoom Meeting issues you might encounter while using the platform.
1) Audio not working on a mobile device
Try these steps to troubleshoot Zoom Meeting issues with audio.
- Make sure your speaker is turned on. Have a look at the speaker icon in the Zoom app at the top left – if it shows that the speaker is off, tap it to turn it on.
- Ensure that the volume on your mobile device isn’t set to 0.
- Try to use earphones. If there is audio with earphones, your device’s speakers may have gone bad.
- Restart your mobile device or reinstall Zoom.
This issue can happen if:
- Both your computer and telephone audio is active. Leave the meeting on one of the devices.
- The speakers of different participants are too close to each other.
- Multiple computers with active audio are in the same room.
If you have Zoom Meeting Issues with video:
- Make sure that no other programs or apps are using the camera.
- Update your camera’s driver (if using a webcam).
- Make sure that Zoom has access to your camera.
- Reinstall the Zoom client or app.
- Restart your device.
How to Contact Zoom Support for Zoom Meeting Issues?
If you are having any Zoom Meeting issues, submit a support request at Zoom’s Help Center. Before doing so though, search the Help Center to see whether your issue has already been covered and a solution has been proposed.